
HubSpot has a blog post … and an audio recording … and an ebook … detailing 60 ways in which “the ‘Personalization Revolution’ has been enabling a select number of marketers to create not just windfall profits, but also far deeper relationships with customers, constituents and the marketplace.”
Having been in this digital marketing game since the first Clinton administration, I’ve long felt that personalization is one of those things that seems great in theory but looks terrible in practice. For all the hopeful and optimistic language about “making things personal in a meaningful way,” the end result is typically something quite different.
So what happens is I wind up getting emails addressed to “Peter” (a typo of my last name) instead of to “Craig.” Or I get messaging imploring me to buy a Mother’s Day present for my mom who passed away two years ago. Or I get pinged to buy something wholly inappropriate for me because I used my computer and Amazon account to buy something for my daughter for her birthday.
You get the idea. The reality is that the “algorithmically-driven content” HubSpot touts too often winds up delivering irrelevant crap.
Because true and meaningful personalization — like when a close friend of family member recommends a terrific new movie you’ve never heard of because they know who you are, not what you’ve bought lately — is hard to come by.
The rest is just smoke and mirrors.
Takeaway for marketers: Pimpin’ (your product or service) ain’t easy.