… and customer relationship management. Brad Colbow absolutely nails it.

(Hat tip to my brother for the heads up on this one.)

Takeaway for marketers: Once again, it’s not about what you want, it’s about what your customers want.

This entry was posted on Sunday, September 12th, 2010 at 12:05 pm and is filed under Internet Stuff, Marketing Stuff, Marketing Takeaways.