That’s a good maxim for life in general, but when it comes to online customer service via Twitter, only Zappo’s and L.L. Bean are doing it right. A few other top 25 retailers come close, but more than half of all customer service tweets are being ignored. That’s just not okay. Destination CRM reports.

I’m not much of a fan of social media success stories, mainly because what other companies are doing might be interesting, but it’s usually not particularly relevant.

On the other hand, when a company screws up, that’s usually a lesson from which everyone can learn. Case in point: Chris Brogan’s post this morning about his credit union.

Spent much of today at the Newseum in Washington, D.C.. If you’re any kind of a news junkie, it’s a must-see when you’re in the nation’s capital. Don’t miss the bathrooms, either; the tiles are decorated with unique and silly headlines (that are culled from a book that’s available in the gift shop, of course).

I’m probably one of a handful of people who hasn’t seen The Avengers yet (I know, I know), but I’ve seen the articles talking about how the damage inflicted to New York City in the movie would, in reality, cost somewhere in the neighborhood of $160 billion. But who would pay for those repairs? The attorneys who have a blog called Law and the Multiverse (it deals with the legal ramifications of comic book stuff) have a few ideas.

“And what is so rare as a day in June? Then, if ever, come perfect days.”
—James Russell Lowell