That’s a good maxim for life in general, but when it comes to online customer service via Twitter, only Zappo’s and L.L. Bean are doing it right. A few other top 25 retailers come close, but more than half of all customer service tweets are being ignored. That’s just not okay. Destination CRM reports.

This entry was posted on Tuesday, June 5th, 2012 at 8:03 pm and is filed under Marketing Stuff, Social Media.