Google has started running its first-ever television ads, for Google Chrome. Paidcontent.org has a good post about it.

A picture memory brings to me;
I look across the years and see
Myself beside my mother’s knee.
I feel her gentle hand restrain
My selfish moods, and know again
A child’s blind sense of wrong and pain.
But wiser now,
a man gray grown,
My childhood’s needs are better known.
My mother’s chastening love I own.
—John Greenleaf Whittier

Good post from the Click Here Blog.

“Most of all the other beautiful things in life come by twos and threes by dozens and hundreds. Plenty of roses, stars, sunsets, rainbows, brothers, and sisters, aunts and cousins, but only one mother in the whole world.”
—Kate Douglas Wiggin

… so one really shouldn’t expect any level of customer service whatsoever.

Still …

If you’re going to have email addresses on customer support pages, at the very least set up an autoresponder to let me know you’re going to ignore my request for help.

Or something.

It’s really infuriating to set up a Twitter account for a globally known brand, then have that account hacked be something or someone called “bnal,” then make dozens of requests to Twitter for some kind of assistance and attention, with the total result after about a week being …

… nada.

Feh.

MAY 7 UPDATE: Looks like a week of kvetching has had some effect. I hope the effect holds.

MAY 31 UPDATE: It hasn’t.