Archive for September, 2007

Want To Increase Sales? Make Your Sales Message More Confusing. No, Really.

Thursday, September 20th, 2007

Ummmm ... uhhhhh ... errrrrr ...

Confused by that headline? Let me simplify:

Ars Technica reports on a recent paper in the Journal of Consumer Research that looked into a sales technique called DTR: “disrupt then reframe.”

In short: If you want to maximize sales, state your value proposition to your potential customer in a slightly confusing way. Then restate the same thing in a simple way.

“The paper clearly supports the proposal that the combination of confusion and resolution reduces resistance to the sales pitch,” Ars writes, “but it doesn’t explain how.”

I think the explanation is probably (and ironically) quite simple: Craft your message so that it creates a subtle bit of pain in the mind of the reader, then immediately alleviate that pain. Voila! By taking the proverbial thorn out of the lion’s paw, you’ve made yourself a friend. Or a customer. Or at least won someone’s interest.

Takeaway for marketers: Eschewing obfuscation and circumlocuting the disingenuous in the service of maximizing a singular communicative notion that disseminates critical information with clarity can be a frustratingly brobdingnagian task. In other words:  Simplicity isn’t easy.

Are Those AdWords In Your Pocket Or Are You Just Happy To Advertise To Me?

Wednesday, September 19th, 2007

Hey, buddy, what makes you qualified to invade my phone?

BizReport reports on Google enabling AdWords for mobile search. I suspect the opt-out figures will be enormous once people start to experience it. Trying to replicate the Web ad model on the handset is bound to result in a lot of angry cell phone users. Or, rather, angrier cell phone users, since there’s plenty to be angry about as it is.

Plus, a cell phone is a much more personal experience than a computer screen. Phone users will not be as tolerant of ads on handsets as Internet users are of ads on Web pages. At least, I don’t think they’ll be. We’ll see before too long, though.

Meanwhile, here’s a rhetorical question: What’s the difference between opting out of AdWords on your phone and opting out of AdWords on your browser via something like AdBlock plus? Hmmmmm.

We Have Met The Borg — And They Are Us?

Tuesday, September 18th, 2007

Is resistance futile?

This article, which appeared in Business Week a few months ago, appeared in my email yesterday. It’s thought-provoking reading that predicts a next-generation Internet more like World of Warcraft and Second Life than Google and Yahoo!

The Metaverse Roadmap referred to in the article spells it all out in quite a lot of detail, and if the Business Week article tweaked your interest, I suggest you check it out. Be warned, though: It’s not light reading, by any means. Just a bit of skimming here and there, though, is sure to capture your imagination and raise a ton of questions.

For example: What happens to an individual’s psychological nature when one’s sense of self is reflected by a virtual avatar as much (or perhaps more) than the physical self? How does the nature and perception of reality shift when augmented reality becomes the norm, or when one can easily invent and constantly reinvent one’s own reality? What happens to society when a huge percentage of that society spends more time in the virtual world than in the real world?

Yes, we’re living in an age of remarkable technological revolution. And so many of us are caught up in buying or marketing the next cool gadget, playing with the next cool Web app and figuring out ways to turn that cool new gizmo into a viable business plan.

But all this technology delivers a lot more than entertainment and convenience. As the cutting edge becomes ever-sharper, as profoundly sophisticated technologies spread beyond the early adopter geekarati to the collective man in the street, a lot more will be happening to that man beyond the ability to post opinions on Amazon and videos on YouTube.

With great power comes more than great responsibility. There will also come great psychological and philosophical revolutions, perhaps profound enough to shake the very foundations of how the human species sees itself.

As we’re buying, marketing, playing and figuring, it behooves us to take a breath once in a while and think about the implications of all this technology we deal with on a daily basis.

The revolution is about more than just information.

404 Error Pages

Monday, September 17th, 2007

CRAP! MY COMPUTER ... oh, wait, it's a 404

Adrants alerts us to this pretty cool collection of 404 error page designs.

Take the EMF Survey

Sunday, September 16th, 2007

Experiential marketing. It's all the buzz.

Over here, but only if you’re a professional marketer. Seven questions. Piece of cake.