
On the face of it, Simpsonize Me from those online envelope-pushers over at Burger King seems like a great idea: Upload a photo of yourself and become a Simpsons character.
First you need to find a photo. Make sure it’s a minimum of 640×480 pixels, it can’t be black and white, there needs to be a lot of contrast, it shouldn’t be full-body or profile, and preferably it’s a .jpg or a .png.
I’m pretty handy with Fireworks, so it didn’t take me long to find two or three photo options.
Next you need to upload your photo. Here’s where it’s gets dicey. I tried uploading one of several photos about three dozen times. Sometimes I stared at a rotating donut for minutes. Other times I got an error message telling me the photo was no good. Other times I got an error message telling me the application was too busy, try again later.
About one time out of five, though, I’d wind up at a screen that would be encouraging: I could choose male or female, determine age, choose clothing and hair type and pick a skin color. Then I’d wait about a minute … and see an error message once again.
After dozens of attempts to Simpsonize myself over the course of about a week, I was left with one thing: A bad brand experience.
But I like the Simpsons, and after successfully turning myself into an M&M I wanted to see myself as a Springfield resident, too, so I didn’t give up. Early Sunday morning, I gave it another shot. I thought it would be a good time, since Web traffic would likely be much less than during the week.
I guess the application really was groaning (Groening?) under the weight of too much traffic, because the same photo worked. I Simpsonized myself, sent a postcard, downloaded the image to my hard drive and could have created a screensaver or ordered a mug with my Simpsons self on it, if I wished. Pretty snazzy stuff.
Simpsonize Me really is a terrific online toy (assuming you have the graphics savvy to get the right type of photo to upload in the first place), and I’m sure BK paid a whopper of a fee to have it built. So it shouldn’t have taken me 30something tries to get one successful experience with it.
And ultimately, the cool (but awkward and frustrating) step of uploading a photo really isn’t necessary. All it does is establish a baseline character that you further customize and refine. So why not just avoid all the photo uploading errors and Simpsonize yourself right in the browser, like when you create your own Simpsons avatar over on the official Simpsons Movie Web site?
(Come to think of it, why do we need two separate Simpsonize yourself Web thingamajiggers?)
Simpsonize Me should have been an A+ online experience. I give it a C.
Takeaway for marketers: If you’re gonna push the envelope, watch out for paper cuts.