It’s not easy to get a good handle on the net neutrality issue. If you’re determined to figure it out, though, this article from the latest issue of The Weekly Standard may help some.

This is pretty funny. Or ironic. Or says something about MSN search. Or Google. Or something.

“It had long since come to my attention that people of accomplishment rarely sat back and let things happen to them. They went out and happened to things.”
—Leonardo Da Vinci

Snakes? Big deal! Until shown otherwise, I’m going to assume that these photos of a Dell laptop exploding at a conference in Japan are authentic. (After you’ve seen the photos, be sure to dig into the comments about this posted on Slashdot.)

This is a classic example of customer service gone very, very, very wrong. The audio of the call should become a classroom case study (how about this direct quote from the AOL rep: “I really don’t care, to be honest with you”), and the comments to the original blog post make for fascinating reading.

Takeaway for marketers: Are your customer service reps trained? Empowered? Disgruntled? Do they care?