AOL TV: A+ Idea, F- User Experience

April 2nd, 2006

AOL TV: A parade of endless error messages

Like Jennifer Aniston in Office Space, who doesn’t love Kung Fu? And now you can watch Kung Fu (well, nine episodes worth) if you have AOL.

Well maybe.

I have AOL, and I’m intrigued by their IN2TV service. Sounds pretty cool: On the “Vintage TV” channel they have episodes of Kung Fu, Wonder Woman, F Troop, Chico and the Man and Welcome Back Kotter, while over in “Toon Topia” you can get Pinky and the Brain. Sounds like a pretty good recipe for wasting a good part of a Sunday afternoon.

Well, it is, but don’t expect to see any classic television. Expect to be prompted to download and install Media Player 10, and still not be able to see the clips. Expect to be prompted to add an ActiveX plugin and still not be able to see the clips. Expect to access IN2TV either through AOL or the Web, and be greeted with the same error message: “We apologize, this content must be played in the AOL Video player.” But I’m using AOL! I’ve updated my Media Player, installed my plugin, restarted my computer, stood on one foot and wrapped tinfoil around my laptop and I’m still getting your crappy error message!

But son of a gun, they were able to deliver that Intel VIIV commercial every time before the error popped up. There was no problem getting that part of the service working smoothly.

Feh.

One Response to “AOL TV: A+ Idea, F- User Experience”

  1. Andre Says:

    Same problem. I’m in the US and using essentially a brand new XP installation with all updates applied. The AOL “help” pages don’t. The commercial only plays because it’s not DRM-protected.

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